I sent money via bKash but my balance hasn't been credited yet — how long should I wait, and what should I do if it still doesn't show up?

Deposits made via bKash or Nagad at 999games are typically credited to your balance within 1 to 5 minutes. Occasionally, high traffic on the bank or mobile banking servers may cause a delay of up to 15 to 30 minutes. If more than half an hour has passed and your balance still hasn't been updated, first check the transaction status in your bKash/Nagad app — if it shows "Successful", contact 999games Live Chat and provide your transaction reference number (TrxID). Our support team will verify and update your balance right away. If bKash shows "Failed", the payment was not deducted — please try again.

Can two members of my family each open a separate account? Does 999games allow two people from the same household to register?

Yes — two or more members of the same household can each hold a separate account on 999games, provided each person registers with a unique mobile number, a unique email address, and their own ID document. In this case, they are treated as independent members. What is not permitted is having two accounts under one person's name, or using one person's payment method on another person's account. If two users log in from the same device or IP address, an automatic verification may be triggered — contact support at that point and it will be resolved quickly.

999games | Privacy Policy and How We Protect Your Data

1

Introduction & Scope

This Privacy Policy of 999games (999games.im) applies to all services on the platform. This policy takes effect from the moment you visit our website, use the mobile app, or register for any of our services.

999games believes you have the right to know how your data is being used. That's why this document is written in plain, straightforward language — no legal jargon. If you have any questions, feel free to reach out to us at any time.

By registering with or using 999games, you are considered to have read and agreed to this Privacy Policy. You will be notified in advance of any changes.

2

What Data Is Collected?

999games collects only the data necessary to run the service smoothly. A breakdown by category is provided below:

Data Type	What We Collect	Mandatory?
Identity Information	Full name, date of birth, NID/passport number	Yes
Contact Information	Mobile number, email address	Yes
Financial Information	BKash/Nagad number, transaction history	Yes
Technical Information	IP address, device information, browser	Automatic
Usage Data	Betting history, session duration, preferences	Automatic

Full card numbers or bank account details are not stored on 999games servers — they are handled directly by the payment gateway.

3

How Is Your Data Collected?

999games collects information in the following ways:

Information Provided Directly: Information you provide through the registration form, KYC verification process, support chat, or email.
Automatic Collection: Technical data collected through cookies, log files, and analytics tools while you use the platform.
Transaction Records: Data automatically collected from payment systems at the time of deposits and withdrawals.
From third parties: Identity verification information obtained from an approved verification provider for KYC purposes.

Please Note: 999games will never call or email you to ask for your password, PIN, or full payment details. If you receive any such communication, report it to our support team immediately.

4

How Is Your Data Used?

999games uses your data only for the purposes listed below. It is never used beyond these stated purposes:

Account Management: To enable registration, login, identity verification, and account security.
Payment Processing: To process deposits and withdrawals and to prevent fraud.
Service Improvement: To analyze user experience and improve the quality of the platform.
Relevant Communications: To send important updates, promotions, and security alerts.
Legal Obligations: To meet regulatory requirements and prevent money laundering.

You can opt out of promotional communications at any time. Update your notification preferences in Account Settings or contact 999games support directly.

5

Who Is Your Data Shared With?

999games does not sell your data to third parties. However, it may be shared in a limited manner under specific circumstances:

Payment Processors: bKash, Nagad, Rocket — only the data strictly necessary to complete transactions.
KYC Service Providers: With authorized verification platforms for identity verification purposes.
Security Analysis: With fraud detection and cybersecurity service providers.
For Legal Requirements: Data may be disclosed in response to a lawful order from a court or government authority.

Every party listed above operates under a strict confidentiality agreement and may not use the data received for any purpose beyond what is specified.

6

Cookies & Tracking Technologies

999games uses cookies on its website. Cookies are small text files stored in your browser that help the platform recognize you.

Cookie Type	Purpose	Can It Be Disabled?
Essential Cookies	Maintaining Login Sessions & Security	No — Required
Preference Cookies	Remembers language and settings preferences	Yes
Analytics Cookies	Usage statistics, service improvement	Yes
Advertising Cookies	Showing Relevant Promotions	Yes

Cookies can be disabled at any time from your browser settings. However, disabling essential cookies may limit certain features of the platform.

7

Security Measures

999games uses multi-layered security technology to protect your data. We're committed to proving this not just in words, but in practice.

SSL/TLS 256-Bit Encryption

All data transfers across the website and app are secured with bank-grade encryption.

Two-Factor Authentication (2FA)

An extra layer of account security — login is not possible without an SMS or app code.

24/7 Suspicious Activity Monitoring

Automatic alerts are sent if any unusual login activity or transactions are detected.

Secure Data Centers

Data is stored in ISO-certified international-standard data centers and backed up on a regular basis.

No matter how robust our security measures are, the first line of defense for your account is you. Use a strong password and never share your login credentials with anyone.

8

How Long Is Your Data Retained?

999games does not retain any data longer than necessary. A summary of retention periods is provided below:

Active Account Data: For as long as your account remains active.
Financial Transaction Records: Up to 5–7 years as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Betting History: Up to 2 years for dispute resolution purposes.
Log Files: Up to 90 days for security analysis purposes.

Once the designated retention period expires, data is automatically deleted or anonymized so that individuals can no longer be identified.

9

Your Rights

Every 999games user has important rights regarding their personal data. To exercise any of these rights, please contact our support team directly.

Right to Access

You can request to know what personal data we hold about you.

Right to Rectification

You can request that any incorrect or outdated information be corrected.

Right to Erasure

You may request deletion of your data unless we are legally required to retain it.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

Right to Data Portability

You can request a copy of your data to download.

Right to Object

You can object to your data being used for marketing or analytics purposes.

10

Protection of Minors and Underage Users

999games strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any data from minors.

If a parent or legal guardian believes their minor child has created an account on 999games, please contact us immediately. The account will be closed without delay and all collected data will be permanently deleted.

A Note for Parents: Use parental control software to restrict access to online gaming platforms on your child's device.

11

Policy Update Process

999games may update this Privacy Policy at any time. Depending on the nature of the change, you will be notified in different ways:

Minor Updates: The "Last Updated" date on this page will be revised accordingly.
Major Changes: You will be notified in advance via SMS to your registered mobile number or by email.
Material Changes: Your consent will be obtained at login.

Continued use of the platform after a policy change takes effect will be considered acceptance of the updated terms. If you do not agree with the new policy, you will have the option to close your account.

12

Privacy Contact

If you have any questions, requests, or complaints regarding data protection or our privacy policy, please reach out to 999games through the channels below:

Live Chat

The fastest way to get help — Bengali-language support available 24 hours a day.

Email

privacy@999games.im — Privacy-related requests are responded to within 48 hours.

When you request to view or delete your data, you may be asked a few verification questions to confirm your identity. This ensures that only the right person can access their own information.

999games Privacy Policy — How Safe Is Your Data With Us?

🔐 999games' 6 Core Data Protection Principles